Frequently Asked Questions.
General
What type of jewelry does AYA Collection offer?
AYA Collection offers a curated range of elegant artificial jewelry, including necklaces, rings, bangles, bracelets, earrings, lockets, and other stylish pieces for everyday wear and special occasions.
Is AYA Collection jewelry real gold or silver?
Our jewelry is artificial/fashion jewelry and is not sold as solid gold or sterling silver unless specifically mentioned in the product description.
How can I find the right size for my ring or bangle?
You can check our Ring & Bangle Size Guide before placing your order to help you choose the right fit.
Orders & Payments
How can I place an order?
Simply browse our collection, select your desired product, add it to your cart, and proceed to checkout. Enter your delivery details and complete your order.
Can I place an order through WhatsApp or social media?
For the smoothest shopping experience, we recommend placing your order through our website. If you need assistance, you can contact our support team.
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and current availability.
03. The order
Can I cancel my order?
If you need to cancel your order, contact us as soon as possible at info@ayacollectionpk.com. Orders that have already been processed or shipped may not be eligible for cancellation.
What should I do if my order is delayed?
If your order has not arrived within the expected delivery timeframe, please contact us at info@ayacollectionpk.com and our team will assist you.
Delivery
Where do you deliver?
We deliver across Pakistan.
How long does delivery take?
Delivery times may vary depending on your location, courier service, and order processing time. You will receive relevant order and delivery updates after your order is confirmed.
How can I track my order?
Once your order has been dispatched, tracking information will be provided when available so you can follow your shipment.